The Call Centers in each of the four Campuses, receive reports
regarding problems pertaining to maintenance and housekeeping
services. When a complaint is received, the details are entered
into the Tahzukanit 2000 computer system, which manages
maintenance and which includes a database of the Campus's
buildings and services.
When a message is received, the appropriate operations unit
prints a work card that describes the nature of the problem, its
location, and the name and telephone number of the complainant.
Repair results are recorded by Tahzukanit 2000 in order to monitor
the job, its quality and cost.
During 2007, Division for Construction & Infrastructure
(ABAT) handled around 25,000 problems throughout
the Unversity as well as for external bodies operating on the
Campuses. ABAT provides year-round 24-hour 7 days a week
on-call service.
| . |
Service Maintenance |
Preventative Care |
Installations |
| Definition |
Repair of malfunctioning equipment |
Scheduled interventions and repairs to preserve proper functioning of equipment and prevent malfunctions |
Reconstruction of, or addition to, buildings or equipment |
| On account of ... |
ABAT |
ABAT |
Customer |
| Examples |
Fixing of blocked sewage, water leaks, electrical repairs and broken windows. |
Sealing of roofs, administration of machine rooms, visual checkups of equipment, control panels, pumps, emergency lighting, classrooms, and lavatories. |
Installation of air-conditioning units, partitions, furniture and other carpentry, special lighting, electrical and communication installations |
The control and information center is responsible for running,
updating and developing the Tahzukanit 2000 system and for
managing the preventative maintenance operation for campus
buildings and systems.
In accordance with policy determined by Headquarter engineers,
a manual for preventative maintenance of various kinds of
equipment was set up within Tahzukanit 2000, including job
specifications, location and frequency. Once a week the control
and information center produces a list of jobs ordered by the system
in accordance with required frequency, and distributes it via the
operation centers to the relevant implementation units.
Upon completion, the data is stored in the system. Tachzukanit 2000
can produce data regarding equipment and jobs performed
in order to analyze maintenance activity, monitoring and control
of timetables, human resource costs, equipment and outsourcing.
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